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Product Overview
Peregrine ServiceCenter's architecture comprised several key components. The Service Desk module handled incident and request management. The Configuration Management Database (CMDB) stored information about IT assets and their relationships.
The Change Management module controlled and tracked changes to the IT environment. Communication between components occurred through proprietary protocols. The system used databases for data storage.
The administrative interface provided access to configuration settings. User management was handled through the administrative interface. Configuration parameters controlled aspects like workflow and notifications.
509 certificate authentication. Compared to competitors like BMC Helix ITSM, Peregrine ServiceCenter had a different architecture and integration approach. The product is no longer supported; users should migrate to a modern ITSM solution.
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